Meet Your AI Assistant: The Smartest Hire You’ll Never Have to Train

00:00 all right Perfect all right let’s get 00:04 started one 00:07 second all right hi everyone my name is 00:10 Alex I lead our product team here at 00:13 referer and I am a thrilled to be here 00:17 today to present to you what we’ve been 00:19 look working on the last few months for 00:22 the better part of an year uh and that’s 00:24 our or rather should I say your new AI 00:28 employee and it’s about uh how to do 00:31 more while staying sane and I can’t wait 00:34 to show you what this looks like so 00:36 let’s Dive Right In so today this is our 00:39 agenda at a glance so we’ll be covering 00:41 why reaching out to leads as fast as 00:44 possible is of the utmost 00:47 importance uh our solution to it and you 00:50 know we’re calling that solution the 00:52 referer AI assistant we’ll give you a 00:54 little bit of a demo and then open up 00:56 the floor for a bit of Q&A so I in fact 01:00 it’ll take anywhere about 30 maybe give 01:03 or take five or 10 minutes so let’s get 01:06 right to it 01:08 so these when I when I think about 01:11 problems and the kinds of things you 01:13 guys are trying to solve uh you could 01:16 really summarize them as two main 01:18 problems of course there are other 01:19 problems that businesses such as 01:21 yourselves are solving but when it comes 01:23 to the growth and sustainability of a 01:26 business it’s really only about these 01:28 two questions so Le are the life hood or 01:31 rather the lifeblood of any membership 01:32 based business and retaining them is the 01:36 name of the game so ref Riser obviously 01:38 is a platform that’s built not just to 01:41 help you answer uh these questions but 01:44 to optimize your results and make sure 01:46 you’re getting the most leads and 01:48 retaining them as long as you can so 01:51 that’s why we’re excuse me that’s why 01:53 we’re here today 01:56 so uh and like I said uh you have many 02:00 more problems than just those two so 02:02 much you know it’s easier said than done 02:03 to to get those two get on top of those 02:06 questions so you know ineffective lead 02:09 follow-ups you know you know when it 02:11 comes to maybe slow response times as we 02:13 mentioned uh you know lack of 02:15 differentiation it’s difficult to stand 02:17 out from competitors sometimes you know 02:19 anything from mislin marketing price 02:22 sensitivity 02:23 sensitivity uh maybe a poor user 02:26 experience various technology gaps that 02:28 you know we obviously try to bridge and 02:30 so on so it’s very difficult to just 02:34 think about those two problems when you 02:36 kind of have to manage the day-to-day of 02:37 your business as well so we’re very 02:39 sensitive to that at ref Riser um and uh 02:43 I’d like to open up the floor actually 02:46 to maybe a quiz and this is maybe 02:48 something that you guys can think about 02:50 in your head a little bit so what is the 02:53 average amount of time that it takes to 02:56 respond to a text when you get a lead so 02:58 think about it for a little bit uh here 03:01 at refis we obviously have a wealth of 03:03 wealth of data and we’re able to excuse 03:07 me we’re able to uh actually uh number 03:09 crunch this and and uh the number 03:11 actually surprised us a little bit um 03:13 when we when we first found it so it’s 03:16 about five hours obviously you know the 03:20 there’s some that take less than that 03:22 there’s some that take more than that I 03:24 think the median is somewhere around 03:26 half an hour um but uh about five hours 03:31 uh excuse me is the average so this is 03:34 quite a bit of time uh time and why is 03:37 this a lot of 03:39 time um well before we answer that 03:41 actually so as I mentioned uh we should 03:44 really be surprised it’s five hours so 03:47 uh the referer product team and really 03:49 all of us have been uh uh in your places 03:53 of business we’ve seen you juggle 03:55 multiple responsibilities we’ve seen 03:57 customers come in we’ve seen you on the 03:59 phone wiping something down when 04:01 something needs to be cleaned up dealing 04:02 with maintenance and so on it’s actually 04:05 uh uh quite difficult to actually uh 04:09 respond to a lead as fast as you can 04:11 when you have so many uh things 04:13 happening on uh in the background so why 04:16 is it important though let’s go back to 04:18 that question why is it important though 04:19 why why is five hours something that’s 04:21 not acceptable or even an hour something 04:24 that’s just not acceptable and before we 04:26 actually answer that 04:27 question we’ll we’ll answer that 04:29 question question rather with this 04:30 question so How likely is it for a lead 04:33 to 04:35 convert if you respond within the first 04:38 minute again think about it a little bit 04:42 and then we’ll Dive Right 04:44 In but How likely is a Lee to convert if 04:48 you respond within the first minute so 04:50 not the first half hour not the first 04:52 five hours the almost four times as 04:56 likely if you respond within the first 04:59 minute 05:00 and once you figure that out it becomes 05:03 a little bit becomes a little painful 05:05 and it’s a little painful because if you 05:08 take again let’s just talk about gyms it 05:11 doesn’t really matter what kind of 05:12 business you’re running though but if we 05:14 take the average gym in the US for 05:16 example you know assuming an average 05:18 membership cost of you know as of 2024 I 05:20 think it’s 05:21 $58 an average conversion time 20 or 05:26 30% uh and so on you’re actually missing 05:29 out on almost 05:30 $177,000 of 05:33 Revenue uh and this is this is a huge 05:35 problem so this is this is money on the 05:38 table that you could have gotten let me 05:39 just go back here this is money on the 05:40 table that you could have gotten by just 05:43 responding to the lead within the first 05:46 minute it’s nuts and maybe there’s 05:49 anecdotal experience I mean how many 05:51 times have you guys claimed an offer in 05:53 your personal lives where oh you claim 05:58 an offer and maybe or you click on 05:59 something and maybe a minute later or 06:01 you know however maybe a shorter time 06:04 later someone calls you or something 06:08 happens where you’re like oh well this 06:09 is 06:10 interesting um it’s it’s the the the 06:14 term a hot lead or a warm lead is called 06:18 that way for a reason so uh leads are 06:20 hottest within this first minute and 06:23 this number hurts quite a 06:25 bit so our solution for that we’re 06:28 calling it the a refer AI assistant and 06:32 I’d like to introduce you to your new 06:34 employee and now this is our solution to 06:37 this problem don’t leave that money on 06:40 the table but take it with you so the 06:42 referer AI assistant well it’s always on 06:45 this is an employee that does not sleep 06:47 it can book rebook and cancel 06:50 appointments without anyone you or 06:53 anyone on your team lifting a finger uh 06:56 and it does this all through text uh and 06:59 you can kind of see a a real example of 07:01 a conversation on the right hand side 07:03 here uh this is what this is what it 07:06 looks like and you know it responds 07:08 within the first minute and gets clients 07:09 booked right away now uh ref Riser 07:12 supports a wide gabin of Integrations on 07:14 the platform itself and we’re working on 07:17 adding that support to AI as well so 07:19 right now we’re working with a few 07:20 select partners and we have a few custom 07:22 Integrations uh coming out or rather we 07:25 have a few custom Integrations that are 07:27 working today um and then uh on our road 07:30 map I’m happy to share that uh mindbody 07:32 and Club ready will be the next 07:34 Integrations that we build out soon so 07:36 the assistant will actually be able to 07:38 take a look at your schedule and offer 07:40 these times as well if you’re using a 07:43 mindbody club ready uh and uh bunch of 07:46 other Integrations uh to follow as well 07:48 so but if you don’t if you’re not using 07:50 those Integrations if you’re not using a 07:52 supported integration um no problem uh 07:56 there is a general booking link that you 07:58 can add so again if you’re using any 08:00 sort of scheduling system whether again 08:03 you’re using any these popular crms like 08:07 uh that are similar to mindbody or like 08:10 even Google Calendar or really anything 08:13 like that uh you’re able to put that 08:14 link right into the uh configuration for 08:17 the AI assistant and uh the AI system 08:20 will handle uh the rest of the work so 08:22 instead of being able to access those 08:24 times it’ll be able to just send a link 08:25 over and I’ll I’ll be demoing that 08:27 experience uh in just a little bit 08:31 uh what’s really cool is being able to 08:32 stay on top of the AI system so even 08:34 though this employee doesn’t sleep and 08:36 it’s kind of doing its own thing uh at 08:39 the very least uh you can keep tabs so 08:43 you can receive a text or email whenever 08:45 there’s any sort of new booking or 08:47 rebooking or cancellation so uh you’re 08:50 always essentially in the loop which 08:52 which is a great thing because even 08:53 though there’s a lot of hesit excuse me 08:56 even though there’s a lot of hesitancy 08:57 around you know kind of working with AI 09:00 um believe me after you kind of uh start 09:03 using it uh you’ll you you’ll forget 09:05 that it’s even there so uh that’s kind 09:07 of the same way with Teslas when they 09:09 came out with with their Auto driving if 09:11 you’ve ever tried it uh there’s a lot of 09:13 hesitancy when you kind of turn it on 09:15 but it’s actually quite reliable when it 09:17 does work so uh this is this this is the 09:20 same 09:21 thing uh there’s an option also and I by 09:24 default the AI assistant will collect or 09:26 update any sort of customer information 09:28 before booking again this is if you’re 09:30 using a supported integration which 09:31 we’re building out all the time um and 09:34 this is obviously useful for bookkeeping 09:36 when it comes to making sure or 09:37 recordkeeping rather I should say when 09:38 it comes to making sure that uh 09:40 everything’s up to 09:44 date uh for those of you that are in the 09:48 AI space or that like to follow Tech um 09:53 you’ll maybe know or hear or maybe heard 09:56 of the term uh hallucination 09:59 uh so AIS are notorious for making 10:03 things up and making sure that you know 10:06 they say something for the sake of 10:07 saying something our AI assistant is not 10:11 like that so if the AI assistant your 10:13 new employee does not know an answer 10:16 it’ll do what your regular employee will 10:18 do it’ll ask for help oh at the uh you 10:23 have an example here on the right hand 10:24 side so someone asking hey did I leave 10:27 my shoes by any chance in the locker 10:29 room 10:30 and you know maybe someone on the front 10:31 desk doesn’t really know the answer to 10:34 that real uh to that question but what 10:36 they can do is check or if uh you know 10:41 let’s say they really want to work with 10:43 a personal trainer or they want to know 10:45 if I don’t know Martha or whoever is in 10:48 today uh that’s not something that may 10:50 that’s maybe something that you as a 10:51 manager would know but not not 10:53 necessarily your 10:54 team um that’s something that the AI 10:57 system can can also pause and ask you 10:59 for help so what ends up what ends up 11:01 happening actually is uh depending on 11:04 how you configure it the assistant won’t 11:06 say anything or it will say something 11:08 that it needs to check but either way 11:11 you get a notification saying hey we 11:13 need some help here why don’t you go 11:16 ahead and answer this so nothing slips 11:18 through the cracks 11:21 so and then obviously you’re able to 11:23 track uh and stay on top of everything 11:26 with a few key kpis that we give you so 11:29 key performance indicators and these are 11:31 insights that you can have uh at any 11:33 point in time while using the 11:35 platform what are the other things that 11:38 uh you know when hiring a new employee 11:41 uh you need to make sure that they’re 11:43 actually uh trained and ready to support 11:47 customers the way that you expect 11:49 customers to be supported our AI 11:51 assistant is no different so upload any 11:56 uh any documents that you use for 11:58 employee onboard ing uh pricing docs uh 12:03 you know any any onboarding docs whether 12:05 they’re PDF or or a doc file text file 12:09 you can kind of upload any of that into 12:11 inside of uh ref Riser and the system 12:15 will actually learn from that and use 12:17 that to answer uh questions so we even 12:20 have a if you don’t have anything like 12:22 that we actually have a little template 12:26 uh that we prepared where we ask a few 12:28 common questions 12:30 uh that any business is supposed to be 12:31 able to answer so whether or not you 12:33 know you have 12:34 parking 12:35 [Music] 12:36 um your your working times and and so on 12:40 so if you upload this inside of ref 12:43 Riser the AI system will be able to make 12:45 uh use of this so you onboard this uh 12:48 employee the same way that you do your 12:50 other employees and you kind of set it 12:53 and forget 12:55 it one of the other cool things is uh 12:59 it’s easy uh especially if you’re a 13:01 little bit hesitant I I kind of gave 13:02 that option of the Tesla uh full full 13:05 driving 13:07 autopilot um you don’t need to use that 13:10 if you’re not comfortable with with the 13:11 Tesla driving you uh but uh you can turn 13:14 it on if you are so same thing here you 13:17 can turn on the AI assistant or off with 13:19 a single click and uh to even go a 13:22 little more granular than that you’re 13:24 actually able to turn it on or off for a 13:27 specific customer so if someone’s 13:28 particular ly chatty or if you want 13:31 maybe for someone to have a little bit 13:34 of a more human touch although the 13:37 system is fairly personable already 13:39 you’re actually able to uh do that here 13:42 as well so it’s up to you how the AI 13:45 assistant takes a break essentially so 13:47 uh you’re able to stay in the driver’s 13:49 seat and one of the other things that 13:51 you’re able to do is you’re able to 13:53 control who the AI system will speak to 13:56 so do you want it to only Engage New 13:58 Leads while while maybe giving uh your 14:01 members a more personal touch you’re 14:02 you’re able to do that so um we 14:04 encourage our customers to uh leave it 14:08 on for everything but if you want a 14:11 slower kind of ramp up that is available 14:13 to you um it’s all about saving you time 14:16 especially uh given the amount of 14:18 responsibilities and uh stuff to do 14:20 that’s on your plate so we’re now going 14:23 to launch into the 14:25 demo um and just give me a little bit of 14:30 time to set up 14:34 here one 14:49 second a little bit let’s Dive Right 14:51 into a little demo for you guys so I’m 14:54 going to open up settings here and 14:56 there’s this new AI assistant option 14:58 here uh right after that you can turn 15:01 this on or off uh depending on whether 15:04 or not you want it on or off so this is 15:06 a global onoff button uh when it’s on 15:10 it’s responding to everyone when it’s 15:12 off it’s not responding to anyone and of 15:15 course when it’s on you can also select 15:17 who it’s responding to so for example if 15:18 you wanted to respond to just current 15:20 customers this is where you would be 15:21 able to set 15:24 that what about when the AI doesn’t know 15:27 the answer to a question 15:30 uh that’s a very good question 15:32 so what H what you can do is you can 15:34 actually set it so that the contact gets 15:37 a response 15:39 regardless uh while you the manager or 15:43 whoever uh works on getting uh the 15:46 actual answer for them so for example if 15:47 a contact a lead asks hey you know is 15:51 Martha in today uh having this option on 15:55 will say we’ll have the AI system say 15:57 back to the contact I don’t know if 15:59 Martha is in let me follow up on that 16:02 and what the a assistant will do is 16:04 it’ll send out a notification make sure 16:07 that uh you actually uh are able to 16:11 answer that question in the AI St so 16:13 when it comes to booking uh just very 16:16 standard stuff so how close to the start 16:17 of an appointment can the AI book right 16:19 now we have an hour and how far in 16:21 advance can the AI uh book and 16:24 appointment so uh again you can this can 16:27 be set on the order of minutes hours 16:29 days weeks and then the second option 16:31 how far how far ahead should we be 16:33 looking uh in the schedule uh you can 16:36 set it up to however many weeks or days 16:38 you want whether or not rescheduling is 16:40 allowed cancelling uh notifications 16:43 you’re also able to set that so bookings 16:46 reschedules um when whenever you need to 16:48 answer a question that uh an AI 16:51 assistant is not able to answer you kind 16:53 of control all of that here all right um 16:56 I’m going to switch up gears a little 16:57 bit open up my uh other test account 17:00 here so that 17:02 uh we can dive right into the specifics 17:06 and show you guys what this looks like 17:08 ah uh one other thing maybe that I 17:09 should show before I I do 17:13 anything um there’s this other section 17:16 here uh called uh files and really 17:20 anything that you kind of feed the AI 17:22 assistant in there uh just trains it and 17:24 makes it that much smarter so what we do 17:27 with uh what we recommend with our 17:28 customers is we have a template that we 17:30 provide them with a few common questions 17:32 about their business you know do you 17:34 have parking do you have towels at your 17:37 gym if you’re a gym um you know working 17:41 hours uh really uh thing things that um 17:45 any employee at a front desk or someone 17:48 that’s helping them out should be able 17:49 to know uh anything that you use to 17:51 train your employees you would kind of 17:53 upload here and train the AI uh itself 17:56 so that’s kind of the way that that 17:57 works and right now I’m going to open up 18:00 my uh inbox so that you guys can 18:02 actually see what this looks like so let 18:03 me click 18:05 here no I have a few uh examples here 18:09 but I have a Skype conversation ready 18:12 and uh let’s say that the lead has come 18:14 in through some sort of campaign it 18:15 doesn’t really matter how they come in 18:17 but let’s say you know just hello for 18:20 now and let’s see what our AI response 18:22 so I’m want to switch tabs again 18:27 here and you can see here uh we said 18:32 hello and immediately the assistant 18:34 responded hey how can I help you 18:37 today so no need for humans to stay on 18:41 top of that immediately uh you know if 18:43 you were maybe helping another customer 18:45 or you were maybe cleaning something up 18:47 uh like we covered uh don’t worry about 18:50 it uh the AI assistant has your back so 18:53 let’s actually uh respond um can I book 18:59 an appointment uh today and now this is 19:02 a very generalized account but um uh as 19:06 you can see we should be able to get a 19:08 response right away I’m going to go 19:10 switch back here again ah so the AI does 19:13 respond here but I’m going to switch 19:14 back to referer so because this account 19:17 doesn’t have a specific integration 19:20 connected um the I assistant uh uses a 19:23 scheduling link to actually set things 19:26 up so to make or manage your booking 19:28 please use the foll in link uh if you 19:30 need any assistant or have any questions 19:31 please feel free to reach out so you 19:33 know I as a user would then go ahead and 19:35 open that link 19:37 here and I would see when I can schedule 19:40 it and I’d click here so this link can 19:42 be excuse me this link could be anything 19:46 so this is a Google Calendar example if 19:49 you’re using uh mindbody or Club ready 19:53 or uh really any scheduling service you 19:56 they all have a a link that you can 19:58 export and Connect into and you could 20:00 use any of those links uh now uh 20:03 mindbody Club ready and a whole Suite of 20:06 other Integrations that we offer uh will 20:09 have their Integrations added into the a 20:11 assistant uh it just won’t be their uh 20:14 day one as we release this as during 20:16 this first release so that will be 20:19 coming so uh yeah I maybe scheduled uh 20:24 me as the contact looking to schedule 20:25 employment maybe I did that right now uh 20:27 but maybe I have a another question so 20:30 let’s say uh I don’t know uh hey uh do 20:35 you or that first question maybe is 20:38 Martha in 20:42 today well let me just switch back here 20:44 so there I am hey is Martha in today and 20:47 what’ll actually end up happening here 20:49 the AI won’t respond now it won’t 20:50 respond because we actually said it not 20:52 to respond what it’ll do instead is and 20:55 you can’t see but it can uh notify me 20:57 here and uh it’ll tell me hey human 21:01 response needed AI assistant is paused 21:03 and now this is a signal for me the 21:06 manager to 21:07 say uh Martha is starting uh from uh uh 21:13 2 21:16 pm and let me just uh send that and then 21:19 what I’ll do is I’ll mark this as solved 21:22 now so when I do the assistant is back 21:24 on uh something else you can do uh let’s 21:27 say that there’s a particular chatty uh 21:30 customer or someone you want to give a 21:31 more Personal Touch although the a syst 21:33 is quite personable uh already you can 21:36 turn the asst on or off uh depending on 21:39 uh the conversation so this is a high 21:42 level overview of uh what we’re offering 21:44 right now with V1 um and again uh if you 21:48 actually do have a full out 21:50 integration uh connected inter rizer 21:52 theist will actually be able to 21:54 recommend times and things like that as 21:56 well so thank you 22:08 just let me switch back 22:14 here all 22:16 righty so before I continue I wanted to 22:20 share a small success story and this is 22:24 just a very small taste of what to 22:26 expect so the a system is already in 22:28 limited use with uh some of our select 22:30 partners and we have a few custom 22:32 Integrations that are built out uh that 22:34 the AI assistant is actually uh using to 22:37 read bookings instead of using this 22:39 short link and because of that hesitancy 22:43 that I kind of uh mentioned uh at the 22:46 beginning uh our uh customer decided to 22:49 test it against some very cold leads 22:52 with maybe like a simple campaign and 22:54 then just kind of turned 22:56 on the assistant just for those 22:59 just for that campaign so just for those 23:01 leads and kind of just set it and forget 23:03 it like he didn’t do anything else so he 23:05 clicked launch campaign you know 23:08 targeting those leads and he turned on 23:11 the AI system that that that’s literally 23:13 it that that that’s all he did so he 23:17 left that on for a few 23:19 days and uh coming back to it he was 23:23 surprised to see that there was a 23:25 conversion rate of 27% 23:28 this isn’t even tackling responding to 23:31 the lead when they’re hottest at in the 23:33 first minute these are just leads that 23:37 are you know forgotten and kind of for 23:40 the most part discarded and literally 23:43 with just two clicks just you know 23:45 launching that campaign turning on the a 23:47 assistant and not giving it any 23:51 additional 23:52 thought there those cold leads were 23:54 converted at a rate of 27% without any 23:57 sort of optimization 23:59 so I I wish I had more uh uh of these 24:04 stories to share we right now rolling it 24:06 out to customers such as yourself and 24:08 but the full expectation here is that 24:10 you guys can uh expect to see similar uh 24:14 e or putting in similar efforts uh to 24:18 maybe automate some of that conversion 24:20 uh for you so I just thought I would 24:22 share this interesting 24:26 story all right and now let’s get to the 24:28 fun part here so Thanksgiving so this 24:32 season we at Riser are thankful for 24:35 customers like you and what we’d like to 24:37 do is we’d like for you to be the first 24:40 to enjoy this uh rather your new andoy 24:45 for three months free no strings 24:47 attached all you got to do and I’ll 24:49 leave this slide up for a minute all you 24:51 got to do is scan this uh QR 24:55 code we think we’re confident that 24:58 you’ll like it so much that you’ll stick 25:00 around once you actually get to see what 25:02 it can do but we thought we’d start off 25:06 with a nice uh Thanksgiving gift so I 25:09 I’ll uh I’ll leave this on for another 25:12 uh a little bit under a 25:16 minute oh by the way I haven’t mentioned 25:19 but please feel free to ask questions so 25:21 at the end of this presentation we’ll be 25:23 go over going over some of uh or rather 25:25 any questions that you guys might have 25:34 all 25:35 right we’ll we’ll come back if you guys 25:38 need 25:40 it and this come this brings our webinar 25:44 to a close and if you guys want to leave 25:46 us some feedback uh you can use this uh 25:48 QR code here and I’ll start answering uh 25:51 some of the questions that you have I 25:52 see that we have three already so your 25:55 feedback matters please let us know how 25:56 we did uh as I as I uh uh okay I see a 26:00 comment let me just bring this up back 26:02 here okay so again for three months free 26:06 you guys can SC scan this I’ll leave 26:07 this on for a little bit longer as I 26:09 answer some questions 26:10 so um a question what integration do you 26:14 guys support so I I mentioned this at 26:17 the beginning we support right now we’ve 26:19 built this with a custom integration for 26:23 uh a couple partners of ours but we’re 26:26 now ready to release it to the wider 26:27 public to all of our customers um so 26:30 right now uh the next Integrations that 26:33 we we are going to be working on are 26:34 going to be mindbody and Club ready so I 26:37 hope that answerers that question uh 26:40 another question here is uh is the AI 26:44 assistant uh on all the 26:47 time uh yes it’s on all the time 26:51 assuming that you turn it on uh so it 26:53 does not sleep 26:55 so you don’t need to worry about that 27:01 here um what files does it support for 27:03 training 27:05 it uh really any files that you would 27:08 use to send over your employees or have 27:09 them read so PDFs you know whatever you 27:12 have just stick them in the in the 27:15 little file section uh part of refis 27:17 that we covered and your and your uh AI 27:20 assistant will know about those so 27:22 that’s that’s kind of it 27:24 so all right we we’re clocking almost at 27:27 half an hour so right on time so let me 27:31 just see if there’s any other uh 27:33 questions 27:44 here all right Elena do you see maybe 27:47 anything 27:50 else yes I see a couple more 27:53 questions a couple of people are asking 27:56 what would be the cost of their three 28:00 months the cost of uh the three months 28:04 that’s the No No No after the after 28:06 three three months what would be the 28:09 cost after three 28:10 months so that that’s a good question so 28:13 right now the current cost is 150 a 28:17 month that’s kind of what we’re what 28:19 we’re playing with right 28:24 now okay the question is does the AI 28:27 support the 28:29 Acuity we do not support Acuity um but I 28:33 would be curious to hear uh more about 28:38 uh uh Acuity and how uh what they expect 28:41 uh with Acuity so please please reach 28:44 out to me so again let me just bring 28:46 this back when you when you sign up to 28:48 try this for free oh I just lost my um 28:51 let me bring it back here when you sign 28:53 up to to to use this uh you have a simp 28:57 you have a feed back a general 29:00 feedback uh question inside of the uh 29:04 form please please write you know what 29:07 Integrations that you would like to 29:09 see with with thei assistant handle or 29:13 really any other comments or things that 29:15 you think we should know so that that 29:19 that that’s more than welcome so right 29:21 now today after so during these three 29:23 months we likely will not support Acuity 29:26 but who knows after that 29:30 so thank you for the 29:34 question and let me see what 29:38 else can I scan the website for 29:41 frequently asked questions and learn 29:43 from 29:44 it can you scan the website so kind of 29:48 like like polling the website for like 29:50 any updates or things like 29:53 that maybe maybe if I’m yeah uh what 29:56 what what you can do is is you can uh 29:59 maybe generate a PDF of your website and 30:02 kind of upload that we are playing with 30:04 the idea of having like 30:07 a uh like a regular like website Checker 30:11 but you know as with any feature uh we 30:14 actually need to make sure that there’s 30:15 a market for it before we actually end 30:17 up building something like that but you 30:19 know there’s a workaround today so 30:20 you’re able to easily create a PDF of 30:22 any website and just upload that into 30:25 into into ref Riser and the I system 30:27 will be able to use that information no 30:35 problem thank you thank you for the 30:44 question I don’t see any other ones that 30:47 then and I haven’t answered that were 30:49 more 30:51 specific all right well I mean we’re 30:53 we’re we’re right on time so if there 30:56 are no other questions I guess I’ll give 30:58 it one more 31:00 minute um but yeah I mean during these 31:03 uh three 31:04 months uh please feel free to reach out 31:07 to uh our support team especially if you 31:10 want to give 31:11 feedback uh you know we we’ve built this 31:15 tool because we’ve realized not just you 31:19 know from all the data like quantitively 31:21 speak quantitatively speaking you know 31:24 all the data showing that the faster you 31:27 respond to a lead the better and the 31:29 more likely they are to book and convert 31:31 but also because of the qualitative 31:33 component you know we’ve seen what it’s 31:36 like in your places of business we we’ve 31:39 seen what it’s like to have you know 31:41 doing one thing and having a customer 31:43 come in and kind of dropping everything 31:45 and making sure that you got to handle 31:47 their needs as well we we we we’ve seen 31:50 we’ve seen what that looks like you know 31:53 this is why we’re building this tool 31:55 so Alena are are we good no no other 32:02 questions uh let me check one more time 32:05 no no other questions that I 32:08 see all right thank you guys I hope that 32:12 was uh enlightning and I hope you 32:14 enjoyed that please let us know how we 32:16 did by scanning at another QR code um we 32:19 really appreciate it so thanks again and 32:23 I hope you enjoy your new tool 32:29 thanks everyone